Shipping and Delivery

1. Processing and Shipping Times:

• Processing and shipping times may vary. Generally, orders are processed within 2 to 3 business days. 2 a 3 días hábiles.
• Delivery times depend on the selected shipping method and the recipient's location.

2. Shipping Methods:

• Domestic Shipping: We use the largest distribution network in Mexico to ensure fast and secure delivery of our products.
• International Shipping: We work with international shipping partners to ensure global delivery. Delivery times may vary depending on the destination.

3. Shipping Costs:

• Shipping costs are calculated based on the weight and size of the package, as well as the recipient's location.
• Shipping fees may be included in the product price or may require an additional cost. This will be specified when placing the order.

4. Order Tracking:

• Customers will receive a tracking number to track their order online. This information can be accessed in the "My Account" section of our website.

5. Shipping Restrictions:

• We do not ship products to certain international destinations due to customs or import restrictions. Please contact our customer service team for more details.

6. Damaged or Lost Items:

• If a product arrives damaged or is lost during shipping, please notify our customer service team within 5 business days to proceed with a replacement or return.

7. Customs and Import Taxes:

• For international shipments, customers may be responsible for covering any applicable customs or import taxes. These costs are not included in the shipping price.

8. Return Policy:

• Please refer to our return policy for information on how to handle the return shipment of products.